Job Title: Application Support Generalist

Location: London

About the Job you are considering:

Provide frontline application support to UAT users and BAU users on applications currently in use by the local bank troubleshooting issues directly where possible and coordinating effectively with specialist support teams when escalation is required

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Key Responsibilities:

• Provide responsive support to UAT users including triage investigation and resolution of issues across in scope applications running on Windows environments
• Support users through the full incident lifecycle capture details reproduce where possible document findings and confirm resolution
• Handson troubleshooting
• Diagnose and resolve issues independently when feasible application functionality access workflow data queries environment related issues
• Apply structured problem solving and pragmatic workarounds where appropriate with clear risk awareness
• Effective escalation and translation
• Where issues require deeper technical involvement relay clear technical information to internal support teams eg application SMEs infrastructure vendor support
• Produce concise actionable handover notes symptoms impact steps to reproduce logs screenshots timing user details environment
• Adaptability and flexibility
• Comfortable working in a fast-changing divestment context with shifting priorities new dependencies and evolving scope
• Communication and relationship management
• Strong communication skills written and verbal able to explain technical issues in business-friendly terms
• Able to build rapport with a varied user base and maintain a calm service-oriented approach under pressure
• Self-sufficient delivery
• Works on own initiative with minimal supervision manages workload effectively and follows through to closure
• Broad technical background and curiosity to learn unfamiliar applications quickly

Make It Real (what does it mean for you):

• Youd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
  To help support wellbeing we have trained ‘Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis ‘learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard Manage Mentor, Cybersecurity qualifications and much more.
• You will be joining one of the Worlds Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com