at Capgemini
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**Senior Project Manager - Hospitality Industry Expert (Commerce & Omni-Channel Domain)** Lead strategic hospitality projects, driving commerce transformation, guest experience enhancement, and technology modernization using your 6-10 years of project management experience within hospitality, commerce, or related domains. Manage large, complex initiatives, oversee multiple workstreams, and collaborate with cross-functional teams to deliver scalable, user-focused solutions. Key responsibilities: - Lead end-to-end project lifecycles, ensuring delivery within defined timelines and scope. - Manage stakeholder relationships, risks, dependencies, and communications. - Apply deep industry expertise in hotel operations, guest experience flows, and property technology ecosystems. - Integrate omni-channel capabilities across mobile apps, websites, and in-property channels. Required skills and experience: - 6-10+ years of proven project management experience. - Experience with revenue systems, cloud-based commerce platforms, and hospitality systems. - Strong stakeholder management, communication, and problem-solving skills. - PMP, PgMP, or Agile/Scrum certifications preferred. - Experience with global hospitality organizations is a plus. Location: Miami, FL.
- Compensation
- $82,082 – $233,740 USD
- City
- Miami
- Country
- United States
Currency: $ (USD)
Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location
Must be local or willing to relocate to Miami, FL.
About the Job You're Considering
The Project Manager will lead strategic, highimpact initiatives across the Commerce and OmniChannel ecosystem within the Hospitality Industry. This role is responsible for driving endtoend Project deliveryincluding digital commerce transformation, guest experience enhancement, propertybased technology modernization, and integrated omnichannel capabilities across mobile, web, inproperty, and partner platforms. Leads project execution within a revenue management-focused program, driving delivery of business-facing tools and self-service capabilities.
Project Managers are responsible for overseeing the project/engagement/contract/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project/engagement communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way.
Responsible for ensuring that client needs are satisfied through the formulation, development, implementation and delivery of application solutions in response to client requirements, expressed in approved service requests. PM are responsible for the overall projectorengagement plan, budget, structure, schedule and staffing requirements for the delivery organization. PM ensure that the project meets its deliverables in an agreed schedule, according to the scope, within stipulated budget, and to quality standards
Your Role
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- Responsible for managing end-to-end project lifecycles, including planning, execution, monitoring, and successful delivery within defined timelines and scope.
- Ensures strong stakeholder alignment across business and technology teams, proactively managing risks, dependencies, and communications to maintain project momentum.
- Collaborates closely with cross-functional teams to deliver scalable, user-focused solutions that enhance commercial outcomes.
- Oversees prioritization, resource coordination, and status reporting to ensure transparency and accountability throughout the project lifecycle.
- Responsible for leading either a large contract/engagement or a definable segment of a very large and complex contract/engagement.
- PMs are responsible for the translation of the client's complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution.
- Define and execute the strategic Project roadmap for commerce and omnichannel initiatives supporting hospitality operations, loyalty, bookings, payments, and guestfacing digital experiences.
- Lead largescale, crossfunctional initiatives spanning digital commerce (reservation systems, POS, digital ordering, mobile checkin/out, payments, etc.).
- Drive alignment across product, engineering, operations, marketing, and property teams to ensure Project success.
- Oversee multiple interconnected workstreams and ensure deliverables meet quality, timeline, and dependency requirements.
- Implement governance models, dashboards, KPIs, and status reporting for executive leadership.
- Apply deep industry expertise in hotel operations, guest experience flows, revenue management, and property technology ecosystems.
- Lead initiatives integrating omnichannel capabilities: mobile app, website booking engines, CRM, loyalty platforms, property systems, call centers, kiosks, and partner channels.
- Support modernization of core hospitality systems (PMS, POS, CRS, RMS) and their integrations with commerce platforms.
- Manage relationships with technology vendors, systems integrators, hotel brand teams, franchise owners, and operational leadership.
- Facilitate workshops, business reviews, and executive briefings.
- Ensure stakeholder expectations are clearly defined and consistently met or exceeded
Your Skills and Experience
- 6-10+ years experience in Project or project management, preferably within hospitality, travel, retail, or global commerce environments.
- Proven project manager with experience supporting revenue or commercial systems initiatives.
- Demonstrates strong stakeholder management skills, effective communication, and a track record of successfully delivering business-facing technology solutions in dynamic environments.
- Demonstrated experience delivering omnichannel or digital commerce Projects at scale.
- Strong understanding of hospitality operations and systems (PMS, CRS, POS, RMS, loyalty systems).
- Proven ability to manage complex, multistakeholder enterprise Projects.
- Exceptional communication, executivelevel presentation, and leadership skills.
- Strong analytical and problemsolving abilities
- Experience with cloudbased commerce and integration platforms (e.g., Salesforce Commerce, Adobe Commerce, Oracle Hospitality, Sabre, Amadeus, NCR, Shiji).
- PMP, PgMP, Agile/Scrum certifications.
- Experience with global or multiproperty hospitality organizations.
The base compensation range for this role in the posted location is: $82,082 - $233,740
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgeminis discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Click the following link for more information on your rights as an Applicant in the United States. http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
