at Capgemini
ConsultanciesPosted 6 days ago
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**Senior C2C Collections Process Expert**: Manage client customer-to-customer (C2C) debt collection, driving service quality and cost-efficiency. Leverage process improvement methodologies and technologies to deliver compliant, customer-focused services. Requires senior finance expertise, strategic mindset, and leadership skills. Oversee small teams, promote professional development, and collaborate across functions to meet service level agreements.
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Full Job Description
Job Description
Role based in BSv organisation. Leveraging deepening knowledge of Collections, The Collections Process Experts participate of in or lead the achievement of service levels, key measurement targets of the team and delivers a high quality and cost-effective service that drive compelling business outcomes. They ensure the delivery of a customer focused and compliant services through the adoption of frictionless finance, practice processes, technologies, methodologies which drive innovation and process improvements. Their domain expertise means they are responsible for chasing outstanding invoices from customers of our clients
Job Description - Grade Specific
Operating at entry level managerOperating as a Finance specialist supporting small and medium sized finance exercises.Will contribute to the transformation agenda and recognizes the importance of building a strategic mindset as well as being able to deliverAble to act on their own initiative with respect to the main perimeter of their roleKnows when to seek guidanceorescalateAble to organize development for self and junior team member
