Plays an important role in the Organization by providing support to Client/Business Users. Works on tasks/matters of limited complexity. Gains experience of the service desk processes. Participates in meeting critical key measurement targets of the team.Collaborates with other team members in continuous improvement activities and initiatives focusing on delivering operational quality and efficiency.

Role OverviewProvides services according to the Service Delivery scope to meet specific KPIsSupports delivery of procurement services into the BusinessMaintains a proactive working attitude towards the ClientorUserHas basic knowledge of the stakeholder community within the work perimeterUnderstands the Procure to Pay P2P processHas basic knowledge about cross functional workBuilds knowledge and experience in a number of domains of expertiseContributes to a positive and collaborative team cultureIdentifies, reports and participates in process improvements implementationGeneral Responsibilities or AccountabilitiesPerforms daily activities properly and timely in accordance with procedures and KPI targetsResponsible for a customer focused service towards the Clientor Users, reacting to their requests and queries in a timely fashionAccountable for process compliance within the work perimeterDemonstrates knowledge of processes and procedures relevant to the function Continually seeks out ways to improve Clientor Business Users satisfactionContinually strives to simplify, standardize and improve processes, subject to approval of the senior professionalHelps the team to achieve common goalsIs supportive of knowledge and best practice sharingActs to overall procurement policies and processesSupports transformation projects