at Capgemini
ConsultanciesPosted 15 days ago
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**Manager-Service Assurance: Gurgaon (12+ Years)** Manage end-to-end service assurance, govern incident processes, and drive continuous improvement. Monitor SLA, MTTR, and KPIs. Lead critical communications during outages and ensure operational compliance. twelve+ years' experience in service assurance operations and incident management required. Direct diverse NOC teams.
- Compensation
- Not specified
- City
- Not specified
- Country
- India
Currency: Not specified
Full Job Description
Job Description
Manager-Service Assurance
Experience-12+Years
Location-Gurgaon
About Us
Choosing Capgemini means joining a team that ensures seamless connectivity, operational excellence, and superior customer experience through proactive network monitoring and incident management. Be part of a collaborative environment where you can build your expertise in Telecom and ISP operations while supporting critical network and service platforms.
Key Responsibilities
- Manage end-to-end service assurance activities.
- Govern Major Incident Management processes.
- Track SLA, MTTR, and operational KPIs.
- Drive RCA reviews and continuous improvement programs.
- Lead customer and executive communications during outages.
- Ensure operational compliance and reporting.
- Manage multi-functional NOC and support teams.
Mandatory Technical Skills
- Service Assurance Operations.
- Major Incident Management.
- KPI/SLA Management.
- Leadership and Stakeholder Management.
What you'll love about working here
- We offer a range of career paths and internal opportunities within Capgemini group.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Job Description - Grade Specific
Focus on Industrial Operations Engineering. Establishes trust and credibilty with customer accounts. Shows clear dedication and commitment to business objectives. Operates with no supervision in complex environments. Sets and manages realistic and deliverable expectations. Considers ˜the bigger picture when making decisions. Motivates the team by generating a positive and enthusiastic atmosphere.
