Job Title: Lead Process Business Analyst

Location: London

About the Job you are considering:
The Lead Process Business Analyst will provide process methodology leadership, quality assurance, and senior business engagement across the process estate.

The role is responsible for leading complex process design and improvement activities, ensuring adherence to agreed process standards, and maintaining consistency and quality across process deliverables. The successful candidate will work closely with Process Owners, Subject Matter Experts (SMEs), Business Analysts, and cross-functional stakeholders to validate processes, resolve design challenges, and drive stakeholder consensus.

The role will also play an important part in developing process capability by coaching Process Analysts and promoting the reuse of established process patterns, frameworks, and assets.

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:
Process Leadership

• Lead complex end-to-end process design, analysis, and improvement activities across multiple business functions.
• Facilitate cross-functional workshops to understand current-state processes, identify pain points, and define effective future-state processes.
• Lead engagement with Process Owners to ensure accountability, alignment, and effective decision-making.
• Identify and resolve complex process design issues, dependencies, and conflicts.
• Challenge existing processes and identify opportunities for simplification, standardisation, and optimisation.
• Ensure that process changes align with wider business objectives and operating models.
• Drive consistency in process design across the broader process estate.

Quality Assurance

• Provide quality assurance across process analysis and design deliverables.
• Ensure adherence to agreed process methodologies, standards, governance frameworks, and documentation requirements.
• Review, challenge, and approve process deliverables before formal business sign-off.
• Identify quality gaps and ensure appropriate remediation actions are completed.
• Maintain consistency of process documentation and design standards across functions and initiatives.
• Support the development and continuous improvement of process governance and quality standards.

Capability Development

• Coach and mentor Process Analysts and Business Analysts on process methodologies and best practices.
• Provide quality reviews, guidance, and constructive feedback on analyst deliverables.
• Promote the reuse of proven process patterns, templates, methodologies, and assets.
• Support the development of process analysis capability and consistent ways of working across teams.
• Share lessons learned and best practices across the process community.

Your Skills:
Essential

• Strong experience as a Senior / Lead Business Analyst, Process Analyst, or Process Improvement professional within a complex organisation.
• Demonstrable experience leading complex end-to-end process design and process improvement initiatives.
• Strong experience facilitating workshops involving multiple business functions and senior stakeholders.
• Experience working directly with Process Owners and SMEs to define, validate, and approve processes.
• Strong knowledge of process mapping, current-state / future-state analysis, gap analysis, and process optimisation.
• Experience performing quality assurance and peer reviews of business process deliverables.
• Demonstrated ability to identify process gaps, challenge assumptions, and resolve complex process design issues.
• Experience managing multiple stakeholder groups and building consensus across conflicting requirements.
• Experience coaching or mentoring Business Analysts or Process Analysts.
• Strong written and verbal communication skills.

Desirable

• Experience working within a large-scale transformation, change, or operating model programme.
• Knowledge of established process improvement methodologies such as Lean, Six Sigma, BPM, or continuous improvement frameworks.
• Experience with process modelling standards such as BPMN.
• Experience using process modelling or business analysis tools.
• Understanding of governance, risk, controls, and compliance considerations within business processes.
• Relevant Business Analysis, Lean, Six Sigma, BPM, or process management certification.

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Governments Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Make It Real (what does it mean for you):

• Youd be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.
  To help support wellbeing we have trained ‘Mental Health Champions across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.
• You will be empowered to explore, innovate, and progress. You will benefit from Capgeminis ‘learning for life mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.
• You will be joining one of the Worlds Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.
  
  

Why you should consider Capgemini:

Growing clients businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, youll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine whats possible. Its why, together, we seek out opportunities that will transform the worlds leading businesses, and its how youll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, youll build the skills you want. Youll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com