at Capgemini
ConsultanciesPosted 5 days ago
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**Junior Technical Support Engineer 1** - Troubleshoot hardware, software, & network issues in English & Spanish (levels 1-2) - Collaborate cross-functionally to resolve complex problems - Document support activities in ticketing system, maintain records - Improve customer satisfaction through professional, timely communication - Previous 1-4 years in technical support role (entry-level candidates with strong technical aptitude also considered) - Advanced English, technical proficiency in networking, hardware, & software - Availability for hybrid model (2-3 days per week) in Bogota, Mon-Fri
- Compensation
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Full Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Job Description
Your role
As a Bilingual Technical Support Engineer, you will be the vital link between our clients and our technical solutions, providing exceptional customer service while solving complex technical issues. You'll work in a dynamic environment where your bilingual skills and technical expertise will be highly valued.
In this role you will play a key role in:
- Providing first and second-level technical support to clients in both English and Spanish, troubleshooting hardware, software, and network issues
- Documenting support activities, maintaining detailed records of issues and resolutions in our ticketing system
- Collaborating with cross-functional teams to escalate and resolve complex technical problems
- Identifying recurring issues and contributing to the development of knowledge base articles and support documentation
- Maintaining and improving customer satisfaction through professional, timely, and effective communication
Your profile
- 1-4 years of experience in a technical support role preferred (entry-level candidates with strong technical aptitude are also encouraged to apply or internship experience is valid)
- Advanced professional English language skills, with fluency in both written and verbal communication
- Technical knowledge in networking, hardware, and software troubleshooting
- Customer-oriented mindset with strong problem-solving abilities
- Availability to hybrid model in Bogota (2 or 3 days per week) M-F
What you'll love about working here
- Empowering environment: Autonomy and Goal setting are among the top scores with 8.4+ ratings in our monthly employee feedback Pulse.
- Continuous feedback: We take human-centric approach to foster growth and performance. Our performance management tool GetSuccess enables continuous feedback, quarterly check-ins with managers, and ongoing performance discussions.
- Free access to learning platforms: Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
- Digital campuses and academy: Our engineering academy offers more than 60,000 hours of training, as also our digital campus on GenAI, data or sustainability, support digital learning in the flow of work from awareness to expert certifications.
- Career acceleration programs: From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
