at Capgemini
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**Incident / Problem Manager at Capgemini Engineering:** Lead end-to-end incident management lifecycle, ensure timely resolution and minimal business impact. Drive problem management, including root cause analysis (RCA) for high-impact incidents and recurring issues. Coordinate with L1.5, L2-L4, SDM, and process leads for investigation, fixes, and emergency resolutions. Collaborate on permanent solutions and drive continuous improvement via trend analysis, post-incident reviews (PIRs), and proactive problem prevention. Requires 9-12 years of experience, strong ITIL proficiency, RCA/prevention expertise, hands-on ITSM tool knowledge, excellent stakeholder communication, and high-pressure management skills. Join Capgemini for career growth, comprehensive wellness benefits, and transformational projects.
- Compensation
- Not specified INR
- City
- Mumbai
- Country
- India
Currency: INR
Full Job Description
At Capgemini Engineering, the world leader in engineering services, we bring together a global team of engineers, scientists, and architects to help the worlds most innovative companies unleash their potential. From autonomous cars to life-saving robots, our digital and software technology experts think outside the box as they provide unique R&D and engineering services across all industries. Join us for a career full of opportunities. Where you can make a difference. Where no two days are the same.
Your Role
- Own endtoend Incident Management lifecycle, ensuring timely resolution within SLAs and minimal business impact.
- Lead Problem Management, including RCA for P1/highimpact and recurring incidents.
- Coordinate with L1.5, L2L4, SDM, and Process Leads to drive investigation, fixes, and emergency resolutions.
- Drive permanent solutions through workarounds, RFCs, and Change Management collaboration.
- Enable continuous improvement via trend analysis, PIRs, reporting, and proactive problem prevention.
Your Profile
- Overall 9-12 Years Experience only required.
- Strong expertise in ITIL Incident & Problem Management processes.
- Proven experience in RCA, trend analysis, and problem prevention in AMS environments.
- Handson knowledge of ITSM tools and knowledge management systems.
- Excellent stakeholder communication and coordination across support teams.
- Ability to manage highpressure situations, multiple priorities, and P1 incidents effectively.
What you'll love about working here
- You can shape your career with us. We offer a range of career paths and internal opportunities within Capgemini group. You will also get personalized career guidance from our leaders.
- You will get comprehensive wellness benefits including health checks, telemedicine, insurance with top-ups, elder care, partner coverage or new parent support via flexible work.
- At Capgemini, you can work on cutting-edge projects in tech and engineering with industry leaders or create solutions to overcome societal and environmental challenges.
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
