Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

Your tasks

• Monitor daily operations, workload, backlogs, and SLA performance.
• Identify, assess, and escalate operational risks, incidents, and service disruptions.
• Support business continuity and operational stability during disruptions.
• Prepare operational reports, dashboards, and KPI tracking updates.
• Analyze performance trends and provide data-driven improvement recommendations.
• Coordinate communication between operational teams, management, and support functions.
• Monitor staffing levels, capacity planning, and workload distribution across teams.
• Drive continuous improvement initiatives, including process optimization, automation, and standardization.

Your profile

• Advanced Excel skills and experience with reporting and data analysis tools (Power BI, SharePoint).
• Strong analytical skills with the ability to interpret data and identify trends.
• Excellent organizational and coordination capabilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong stakeholder management and cross-functional collaboration skills.
• Problem-solving mindset with a proactive approach to challenges.
• High attention to detail and accuracy.
• Fluent English with strong communication skills across operational teams and senior management.

What You'll love about working here

• Well-being culture: medical care with Medicover, private life insurance, and Sports card. But we went one step further by creating our own Capgemini Helpline offering therapeutical support if needed and the educational podcast 'Let's talk about wellbeing' which you can listen to on Spotify.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.
• Continuous feedback and ongoing performance discussions thanks to our performance management tool GetSuccess supported by a transparent performance management policy.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram @capgeminipl or visit our Facebook profile Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.