Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a Customer Support Advisor with Italian, you will deliver an outstanding customer experience by supporting Italian-speaking customers and resolving their inquiries effectively. You will combine strong communication and problem-solving skills to provide timely and professional support across various channels. Your contribution will help build customer loyalty, maintain service excellence, and support business objectives.

Your tasks

• Provide professional support to customers via phone, email, and chat in Italian.
• Resolve customer inquiries and de-escalate challenging situations effectively.
• Troubleshoot issues and deliver accurate solutions in a timely manner.
• Build and maintain strong relationships to ensure a positive customer experience.
• Manage multiple customer requests while meeting quality and productivity targets.

Your profile

• C1 proficiency in Italian and good command of English.
• At least 1 year of experience in an international customer service or contact center environment.
• Strong communication, active listening, and problem-solving skills.
• Good technical aptitude, including knowledge of MS Office tools, especially Excel.
• Customer-focused mindset, adaptability, and ability to prioritize tasks effectively.

What You'll love about working here

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram @capgeminipl or visit our Facebook profile Capgemini Polska. You can also find us on YouTube.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations.