at Capgemini
ConsultanciesPosted 2 days ago
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**Client Experience Manager**: Manage corporate events, meetings, and conferences, ensuring seamless attendee experiences. Key responsibilities include: venue coordination, catering, transportation, client relations, budget management, and cross-functional collaboration. Requires event planning experience, strong customer service and stakeholder management skills, excellent organizational and communication abilities, and proficiency in English and Spanish.
- Compensation
- Not specified
- City
- Not specified
- Country
- Mexico
Currency: Not specified
Full Job Description
Job Description
Key Responsibilities
- Plan, coordinate, and execute corporate events, meetings, conferences, and special activities, ensuring a seamless experience for attendees.
- Manage event logistics, including venue selection, catering, transportation, accommodations, and on-site coordination.
- Deliver a high level of hospitality and customer service to clients, guests, and stakeholders.
- Serve as the primary point of contact for internal and external customers, addressing inquiries and resolving issues promptly and professionally.
- Build and maintain strong relationships with clients, vendors, partners, and key stakeholders.
- Coordinate event schedules, budgets, and resources to ensure timely and successful execution.
- Monitor event operations and proactively identify opportunities to enhance the participant experience.
- Collaborate with cross-functional teams to align event objectives with business goals.
- Prepare event documentation, reports, and post-event evaluations to drive continuous improvement.
- Communicate effectively in English and Spanish with local and international stakeholders.
Job Description - Grade Specific
Experience in event planning, hospitality, or logistics coordination. Strong customer service orientation and stakeholder management skills. Excellent organizational, communication, and problem-solving abilities.Ability to manage multiple projects simultaneously in a fast-paced environment.
Advanced English proficiency (required).
