at Capgemini
ConsultanciesPosted 6 days ago
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**Associate Local HR Services** role sought for bi-lingual (English & Portuguese) candidate. Handle HR queries, support admin tasks, and generate reports to ensure data accuracy. Improve HR and customer service processes. Must have 1+ year in relevant fields, advanced skills in both languages, Excel experience, strong problem-solving, organization, and communication skills. Work in a team, reporting to seniors.
- Compensation
- Not specified
- City
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- Country
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Currency: Not specified
Full Job Description
Job Description
The Senior Process Associate is responsible for delivering highquality service to employees, managers, and internal teams by handling HRrelated inquiries, supporting administrative HR processes, and generating accurate operational and HR reports. This role will interact in English and Portuguese, providing consistent service aligned with company standards, procedures, and policies.
The analyst will support HR service delivery, monitor performance indicators, ensure data accuracy, and contribute to continuous improvement across HR and customer service processes.
Required Skills & Qualifications
- English: Advanced written and verbal.
- Portuguese: Advanced written and verbal.
- 1+ year of experience in Customer Service, Service Desk, HR Support, Shared Services, or related fields.
- Experience creating and maintaining reports in Excel.
- Strong attention to detail and problemsolving skills.
- Ability to communicate effectively with different audiences and handle escalations professionally.
- Strong organization skills and ability to prioritize tasks.
