at Capgemini
ConsultanciesPosted 15 days ago
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**Associate Business Advisor (Italian Speaking Role)** Manage customer inquiries and issues via phone and email. Troubleshoot, resolve problems, and build client relationships. Collaborate with teams for efficient case resolution while maintaining accurate records. Contribute to process enhancements and knowledge base updates. Requires 1-3 years of experience. Capgemini, a global tech and business transformation partner, empowers employees to drive change. Bilingual proficiency in Italian and English essential.
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Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Job Description
Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.
1-3 years of experience
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
Make it real | www.capgemini.com
