at Capgemini
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**Application Support Engineer (SQL & ITSM)** at Capgemini Engineering. Ensure business-critical app stability, troubleshoot functional/technical issues, analyze databases using SQL, manage incidents via EasyVista, collaborate with teams using Jira & Azure DevOps. Experienced professionals with a relevant degree, 3+ years in IT Support, strong SQL knowledge, ITSM tool experience, ITIL practices, and excellent problem-solving skills sought.
- Compensation
- Not specified
- City
- Not specified
- Country
- Portugal
Currency: Not specified
Full Job Description
CAPGEMINI ENGINEERING
YOUR ROLE
As an Application Support Engineer, you will play a key role in ensuring the stability, performance, and continuous improvement of business-critical applications. You'll work closely with users, business stakeholders, and technical teams to investigate incidents, analyze application behavior, and provide effective solutions that minimize service disruption.
In this role, you'll combine technical troubleshooting, database analysis, and service management best practices to deliver a high-quality support experience. You will also contribute to process improvements, reporting activities, and automation initiatives, helping to enhance operational efficiency and service delivery.
What you can expect in the role:
- Provide 1st Line Application Support for business-critical applications.
- Manage incidents, service requests, and escalations through ITSM platforms such as EasyVista.
- Analyze and troubleshoot functional and technical issues in collaboration with internal teams.
- Perform SQL queries for data validation, investigation, and minor database updates.
- Monitor application performance and ensure compliance with service level agreements (SLAs).
- Work with Jira and Azure DevOps to manage defects, enhancements, and support activities.
- Support business process analysis and identify opportunities for continuous improvement.
- Produce operational reports, service metrics, and performance indicators.
- Contribute to automation and scripting initiatives to improve support efficiency.
- Apply ITIL best practices to incident, problem, and service request management processes
YOUR PROFILE
- Bachelor's Degree in Computer Science, Information Systems, Engineering, or a related field.
- 3+ years of experience in IT Support, Helpdesk, Application Support, or similar roles.
- Strong SQL knowledge, including data analysis, troubleshooting, and basic database maintenance activities.
- Experience with ITSM tools (e.g., EasyVista) and ticket management platforms such as Jira or Azure DevOps.
- Knowledge of ITIL practices, business process analysis, and service management methodologies.
- Excellent problem-solving, communication, and stakeholder management skills.
- Experience with reporting, service metrics monitoring, and automation/scripting tools is a plus.
WHAT YOU'LL LOVE ABOUT WORKING HERE
- Join a multicultural and inclusive team environment.
- Enjoy a supportive atmosphere promoting work life balance.
- Hybrid work.Your career growth is central to our mission.
- Our array of career growth programs and diverse professionals are crafted to support you in exploring a world of opportunities.
- Access valuable training and certifications in cutting-edge technologies.
- Engage in exciting national and international projects.
- Health and life insurance.
- Referral program with bonuses for talent recommendations.
- Great office locations.
