at Capgemini
ConsultanciesPosted 13 days ago
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**Senior Legion WFM Architect** (10+ yrs UKG WFM & 1+ yr Legion) sought to lead end-to-end application support. Drive operational excellence, act as functional & technical expert for Legion platform. Key responsibilities include leading L2/L3 AMS support team, defining SLAs, improving services, and coordinating with vendors. Manage Legion scheduling, forecasting, labor compliance, and integrations, requiring US labor compliance knowledge. Leverage multi-country WFM experience and exceptional stakeholder communication skills.
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Full Job Description
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way youd like, where youll be supported and inspired by a collaborative community of colleagues around the world, and where youll be able to reimagine whats possible. Join us and help the worlds leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
About the Job
Legion Architect / SME: Looking for a senior WFM architect (10+ yrs UKG WFM & Min 1+ yr in Legion) to lead own end-to-end application support, drive operational excellence, and act as the functional and technical expert for the Legion platform
The role involves leading production support & operations primarily USA Market but also play a consultative role for other Markets, Guide business teams on best practices and configuration improvements.
Key Processes being Legion forecasting, scheduling, timekeeping, labor compliance, and integrations. US Labor compliance knowledge is must.
Responsibilities include:
Leadership & Governance
- Proven experience in leading AMS teams
- Lead L2/L3 AMS support team for Legion WFM.
- Act as the primary SME and escalation point for all critical issues.
- Define and enforce support processes, SLAs, KPIs, and governance frameworks.
- Drive continuous service improvement and automation initiatives.
- Coordinate with vendor (Legion) for product issues and escalations.
- Must have Large multicountry WFM experience, with good stakeholder communication skills.
Application Support
- Lead & Provide L2/L3 support for Legion WFM application.
- Lead resolution of major incidents and production issues within SLA timelines.
- Conduct deep root cause analysis (RCA), implement permanent fixes and implement preventive measures.
- Provide executive-level reporting on system performance, incidents, and improvements.
Workforce Management Operations
- Support scheduling, forecasting, labor optimization, and time-tracking modules in Legion.
- Assist business users with configuration, workforce rules, and schedule adjustments.
- Handle employee data, shift patterns, and workforce analytics issues.
- Guiding testing, deployment, and stabilization
Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.
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