Entity:

Finance

Job Family Group:

Business Support Group

Job Description:

This is a role within the Castrol organization, and the successful candidate will become part of the Castrol ring-fence.  If you are part of the ring-fence, it is expected that your employment will move with Castrol to new ownership.

Our purpose is to deliver energy to the world, today and tomorrow. For over 100 years, bp has focused on discovering, developing, and producing oil and gas in the nations where we operate. We are one of the few companies globally that can provide governments and customers with an integrated energy offering. Delivering our strategy sustainably is fundamental to achieving our ambition to be a net zero company by 2050 or sooner.

It's an exciting time to join bp. Meeting the energy challenge requires many different approaches and solutions. And as part of Finance Business & Technology (FBT), youll be fully connected into the world of bp. Youll play an increasingly important part within a network of like-minded colleagues partnering on strategic projects that stretch across the globe. And it starts with you. Theres a world of opportunities to build new skills, challenge yourself and grow a long-term career at bp. And no matter where you work, your role will have meaning, purpose and impact. So if you want to be part of a caring, supportive environment where you can realize your full potential, were with you.

Join our Castrol Team and advance your career as a Senior Lubes Invoicing Business Support Representative (CASTROL) fix term

Invoicing Business Support Representative (BSR)s are required to have a deep understanding of Company Customer Policies, processes, the systems and tools to enable them to efficiently support the relevant FBT teams, the Sales - and Sales Support and embedded finance organization. The Invoicing BSRs control and validate invoice or invoice amendment data, ensure that the requested correction is aligned with BP Delegation of Authority, with the companies Company Customer Policies and with any other BP Policy and Procedure. The Invoicing Business Support Representative (BSR)s report as per the issue matrix if any discrepancy in the data or process GAP may be identified. The Invoicing BSRs create corrections in various systems and ensure that those data are correct. The Invoicing BSRs work together with the BP Pricing Organizations to achieve BPs long-term Strategy.

In this role You will:

• Act as the first point of contact for written customer and internal enquiries
• Deliver professional, friendly, and efficient service while meeting KPIs and SLAs
• Manage queries end-to-end, ensuring timely and accurate resolution
• Track, log, and follow up on requests, escalating where needed
• Maintain accurate data and provide reliable information using internal systems
• Handle invoicing processes, including amendments, corrections, and error monitoring
• Ensure compliance with company policies and approval processes
• Support reporting and contribute to team and business targets
• Build strong relationships and collaborate effectively across teams

What You will need to be successful:

• University degree (BSc or MSc or equivalent experience) in a relevant field
• A few years customer service experience with a passion for delivering great results
• Highly organized with excellent time management skills
• Thrive in fast-paced environments and consistently meet tight deadlines
• Flexible and adaptable, able to adjust quickly to changing priorities
• Confident in handling multiple tasks and challenging deadlines
• Proactive attitude with the ability to anticipate challenges and plan ahead
• Positive teammate who builds strong relationships and shares knowledge

Desirable criteria:

• Sharp analytical attitude with strong problem-solving skills
• Thrive under pressure, with the ability to prioritize and handle multiple tasks effectively
• Advanced Excel skills to support data-driven decisions
• Highly motivated and driven, with a proactive, can-do demeanor

At bp, we provide the following environment & benefits to you:

• Different bonus opportunities based on performance, wide range of cafeteria elements
• Life & health insurance, medical care package
• Hybrid working arrangement aligned with team arrangements and business needs
• Opportunity to build up long-term career path and develop your skills with wide range of learning options
• Celebrate in bps success. You may be eligible to join bps Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
• Family friendly workplace e.g.: Extended parental leave, Mother-baby room
• Employees wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
• Possibility to join our social communities and networks
• Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research. Come and join us!

At bp, we support our people to learn and grow in a diverse and ambitious environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly. There are many aspects of our employees lives that are meaningful, so we offer benefits to enable your work to fit with your life.

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. ), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Value Proposition, Digital Fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bps recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.