
Posted 12 days ago
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**Tier 2 Service Desk Technician**: Support and troubleshoot advanced tech issues. Manage 2nd-line IT tickets, leveraging Help Desk tools (e.g., JIRA Service Desk, Confluence). Key responsibilities involve analyzing complex problems, implementing solutions, and collaborating with Tier 3 teams. Required: 2+ years' experience in IT service management, proficient in Windows & macOS, and strong troubleshooting skills. Experience with scripting & automation, and knowledge of ITIL best practices preferred.
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