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Tier 2 Service Desk Technician

ExperiencedNo visa sponsorship
Booz Allen Hamilton logo

at Booz Allen Hamilton

Consultancies

Posted 12 days ago

No clicks

**Tier 2 Service Desk Technician**: Support and troubleshoot advanced tech issues. Manage 2nd-line IT tickets, leveraging Help Desk tools (e.g., JIRA Service Desk, Confluence). Key responsibilities involve analyzing complex problems, implementing solutions, and collaborating with Tier 3 teams. Required: 2+ years' experience in IT service management, proficient in Windows & macOS, and strong troubleshooting skills. Experience with scripting & automation, and knowledge of ITIL best practices preferred.

Compensation
Not specified

Currency: Not specified

City
Not specified
Country
Not specified

Full Job Description

Our Technology

Advanced tech. Deep domain know-how. Cutting-edge solutions engineered for impact.

Tier 2 Service Desk Technician

Compensation

Not specified

City: Not specified

Country: Not specified

Booz Allen Hamilton logo
Consultancies

12 days ago

No clicks

at Booz Allen Hamilton

ExperiencedNo visa sponsorship

**Tier 2 Service Desk Technician**: Support and troubleshoot advanced tech issues. Manage 2nd-line IT tickets, leveraging Help Desk tools (e.g., JIRA Service Desk, Confluence). Key responsibilities involve analyzing complex problems, implementing solutions, and collaborating with Tier 3 teams. Required: 2+ years' experience in IT service management, proficient in Windows & macOS, and strong troubleshooting skills. Experience with scripting & automation, and knowledge of ITIL best practices preferred.

Full Job Description

Our Technology

Advanced tech. Deep domain know-how. Cutting-edge solutions engineered for impact.