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**ServiceNow Architect:** Lead IT service management transformations. Design, implement, and manage complex ServiceNow solutions. Key responsibilities include driving strategic roadmaps, collaborating with cross-functional teams, and ensuring superior service quality. Must-have skills: ServiceNow platform expertise (7+ years), ITIL Foundation certification, strong technical leadership, and proven solution architecture experience. Familiarity with low-code platforms and Agile methodologies a plus. Requires expertise in creating and implementing ITSM processes and workflows.
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