at BNP Paribas
Investment BankingPosted 2 days ago
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**Client Service Representative - Global Banking (APAC) | BNP Paribas** Manage client queries and deliver top-tier audit services in a dynamic, globally connected team. Key responsibilities include handling VIP client relationships, processing audit confirmations, ensuring operational efficiency, and driving client satisfaction. Leverage advanced Excel skills, analytical abilities, and a client-focused attitude to excel in this role. 2+ years in a client-facing role and a degree in Finance, Business, or Mathematics are required. Collaborate with internal stakeholders, RMs, and auditors from the Big 4 and hedge funds. Based in Mumbai, this is an exciting opportunity to grow with BNP Paribas, a leading international bank.
- Compensation
- Not specified INR
- City
- Mumbai
- Country
- India
Currency: INR
Full Job Description
Job Title: Client Service Representative
Department: Client Engagement and Financial Security
About Business line/Function:
Client Management Operations team leveraging an integrated model; the Client Management Operations Team delivers a comprehensive range of solutions to various business lines of the Group across the globe. The services include referential data management, Know Your Customer (KYC), Due Diligence preparation (client recertification and onboarding), credit administration and post-trade client services.
Position Purpose:
Within the Global Banking Client Management division of BNP Paribas CIB, Client Service Support teams objective is to provide our clients with a top-of-the-range service
The Audit Request team is responsible for the production and distribution of audit confirmationsto Auditors for Global Banking products and Corporate Banking products for the APAC regions.
The team is also the entry point for any enquiry from clients and auditors regarding their Audit confirmations for the scope of products mentioned above. The team interacts on a regular basis with the big 4 as well as hedge funds.
Responsibilities
Direct Responsibilities
Manage client queries related to Audit Confirmations
Ensure any request regarding Audit Confirmations is processed as per our service levels agreements.
Maintain a close relationship with VIP clients
Produce day to day services Audit Statements
Ensure the audit reports parameterization in systems in accordance to the current procedures
across asset classes and ensure the correct and timely production and delivery of these reports
Ensure daily controls and distribution.
Ensure Operational efficiency
Maintain, enhance and develop relevant operational related policies and procedures.
Propose and / or sponsor any improvement (automate) that could help to streamline or secure
processes
Propose enhancements to strengthen the tools and processes in place and actively participate to the User Acceptance Tests (UAT)
Contributing Responsibilities
Maintain internal network
With the RMs dedicated to the client to get an accurate and updated understanding of the client needs
With Back and Middle Offices to ease problem solving through a partnership based relation
Share and disseminate the common objective of global client satisfaction
Achieve Client Satisfaction
Advocate for client while upholding bank policy and industry regulation
Key contributions
Maintain and develop relationships with internal stakeholders (RM, CSD, Credit team & Marketers etc.)
Contributes to the development of systems (bring ideas re. new functionality to improve the system)
Contribute to the enhancement and tools to mitigate Operational risk to BNP Paribas
Contribute to the development of colleagues through knowledge sharing on all aspects of the role.
Be open minded and suggest ways to continually streamline and improve the process.
Technical & Behavioral Competencies
Specific Qualifications:
2+ years in a client facing role
Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
Expert in English language (verbal and written)
Advance knowledge of Microsoft PowerPoint and Excel suite
Skills Referential (Required knowledge, skills and abilities)
Technical Skills:
* Analytical Ability
* Proficient in MS Excel
* Swift decision-Making Ability
* Skill 4
*
Behavioral Skills:
* Client focused
* Ability to collaborate / Teamwork
* Communication skills - oral & written
* Ability to synthetize / simplify
* Innovativeness
Education Level: Degree in Finance, Business or Mathematics; post-graduate degree in Business or Finance.
Location: Mumbai
About BNP Paribas Group:
BNP Paribas is the European Unions leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Groups commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Unions leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.
Commitment to Diversity and Inclusion
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
