at BNP Paribas
Investment BankingPosted 3 days ago
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**Cash Management Solutions Implementation Manager** at BNP Paribas ensures successful implementation and maintenance of cash management solutions. Leads end-to-end project delivery, client engagement, training, and satisfaction. Key responsibilities include project management, client relationship building, client training, incident resolution, internal control, and reporting. Seek experienced banking professional (3+ years) with relevant degree, fluency in English, organizational, and analytical skills.
- Compensation
- Not specified
- City
- Lisbon
- Country
- Portugal
Currency: Not specified
Full Job Description
About the job
- The Cash Management Solutions Implementation Manager's mission is to guarantee the successful implementation and maintenance of cash management solutions. The incumbent will act as a trusted advisor, proactively proposing solutions and anticipating client needs to ensure seamless service delivery. The role is responsible for the end-to-end delivery of cash management services to a diverse portfolio of clients, ensuring both client satisfaction and BNP Paribas interests are protected
Your Main Activities Are
- Project Management - Oversee all project phases, from scoping to implementation, maintenance, and support of both standard and complex solutions
- Client Engagement - Maintain regular communication with clients, keeping them informed of progress and addressing any issues that arise
- Client Training - Ensure clients are well-trained on the implemented solutions to maximize their effectiveness
- Client Satisfaction - Focus on client satisfaction throughout the implementation, post-implementation, and maintenance processes
- Incident Resolution - Follow up on incident resolution, analyze client feedback, and manage complaints effectively
- Internal Control - Adhere to the internal control framework to ensure reliability and traceability of work
- Reporting - Report issues and achievements to management and input relevant items into internal reporting tools.
Profile and Skills to Success
- Bachelors degree in Economics, Finance or Accounting
- At least 3 years of relevant experience in Banking and Financial Operations, Project Management and Consulting or Client Management
- Fluent (C1) level of English
- Organisational skills
- Client focused
- Proactivity
- Good communication skills (both oral and written)
- Ability to manage a project
- Analytical ability (namely Excel)
#LI-Hybrid
Why joining BNP Paribas?
BNP Paribas, the European leader in banking and financial services in Europe, operates in 64 countries and has nearly 180,000 employees. The Group is structured around three operating divisions. Its business lines cooperate closely, as part of our integrated model, to meet the needs of all our clients in a coordinated manner:
- Corporate & Institutional Banking (CIB), connects corporate clients needing financing and institutional clients looking for investment opportunities;
- Commercial, Personal Banking & Services (CPBS), brings together all the Groups commercial & personal banking and several specialised businesses;
- Investment & Protection Services (IPS), combines a unique continuum of products and services across protection, saving, investment and real-estate.
Our presence in Portugal
In Portugal since 1985, BNP Paribas today has more than 9.700 employees, distributed across the Group's 10 business entities established in the country. Its presence also extends to 11 excellence centres providing value-added services to various countries where the BNP Paribas Group also operates.
Diversity and Inclusion Commitment
BNP Paribas ambition is to cultivate an open and responsive environment for all that encourages collaboration and interaction. We demonstrate our commitment by actively contributing to the Groups Diversity and Inclusion strategy and goals, in line with the United Nations Sustainable Development Goals. As part of our local Corporate and Social Responsibility - Diversity & Inclusion strategy, BNP Paribas Portugal is committed to:
- Promote a fair and unbiased recruitment process and offer professional development opportunities to all employees;
- Celebrate diversity and advocate for inclusion, both externally and internally, encouraging employees participation, creating space for different voices to be heard.
To foster the effort of BNP Paribas Portugal, multiple initiatives and events take place throughout the year where our people can find out more on the importance of diversity inclusion at the workplace and in our society.
Remote Working Conditions
At BNP Paribas, we embrace a Smart Working framework based on trust, autonomy and collaboration. Within this framework, eligible employees can benefit from flexible remote working options adapted to our hybrid working environment. To ensure a comfortable and efficient working setup, eligible employees are provided with both office and home equipment, are entitled to an equipment allowance and can benefit from exclusive partnerships to purchase additional items at reduced prices.
Commitment towards work/life balance
Supporting employees in a hybrid way of working while providing them with the means to maintain a work-life balance is an essential dimension of our Smart Working program. At BNP Paribas, we care about our employees wellbeing and promote a culture of good integration between work and personal life.
To find out more on why you should join BNP Paribas please read our Employee Value Proposition(Opens in a new tab) and our Career path page(Opens in a new tab).
* Please note that only applications submitted in English will be considered.
* In case you are selected for this role, further documentation will be requested to support your hiring process.
