at BGC Partners
OtherPosted 7 days ago
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**Senior Production Support Engineer** in Belfast, Lucera: Troubleshoot Unix/Linux systems (incidents, root cause), facilitate client onboarding for market data & order entry solutions, collaborate globally to ensure reliability, automate tasks, and drive process improvements. mph 3 years' senior-level financial services support, Unix/Linux proficiency, scripting skills (Bash/Python), financial messaging (FIX/ITCH) exposure beneficial.
- Compensation
- $170,000 – $180,000 USD
- City
- New York City
- Country
- United States, United Kingdom
Currency: $ (USD)
Full Job Description
Location: New York, NY, United States
Lucera Financial Infrastructures is expanding its global support footprint and seeks a seasoned Technical Support Engineer to join our Belfast office. You will provide second and thirdlevel assistance, drive client onboarding, and collaborate with local and worldwide teams to ensure the reliability and performance of our marketdata and orderentry solutions used by leading financial institutions.Responsibilities
- Deliver Level 2/3 support for Unix/Linuxbased production systems, troubleshooting incidents and rootcause analysis.
- Assist with client onboarding, configuration, and integration of market data and order entry services.
- Collaborate with global support teams to share knowledge, coordinate escalations, and improve processes.
- Monitor system health, respond to alerts, and execute timely remediation actions.
- Develop and maintain documentation, runbooks, and knowledgebase articles.
- Participate in oncall rotation and provide afterhours emergency support as required.
- Identify automation opportunities and create scripts to streamline repetitive tasks.
- Contribute to continuous improvement initiatives, including deployment and release management.
Qualifications
- Minimum 3 years experience in Level 2/3 technical support within financial services.
- Strong proficiency in Unix/Linux environments and commandline tools.
- Solid understanding of market data, order entry, and related financial concepts.
- Excellent communication skills, both written and verbal, with the ability to explain complex issues to nontechnical stakeholders.
- Proven analytical and logical problemsolving abilities.
- Experience with client onboarding and support process management.
- Familiarity with networking fundamentals and troubleshooting.
- Knowledge of scripting languages (e.g., Bash, Python) for automation.
- Exposure to FIX, ITCH, or other financial messaging protocols is a plus.
Compensation Expectations: $170,000-$180,000 Base Salary
#LI-JM3
Senior Production Support Engineer (Level 2/3) in Belfast, supporting Lucera's core financial services platform for global clients.
