Location: London, Greater London, United Kingdom

Key Responsibilities

• Resolve production issues quickly and engage additional resources when needed to restore service.
• Prioritise issues effectively based on business impact and urgency.
• Monitor trading platform components across all asset classes and contribute to improving the efficiency of monitoring tools.
• Support and maintain both Production and UAT environments.
• Communicate clearly and professionally with users onsite and remotely.
• Document system components, processes, and future enhancements.
• Work closely with Development teams to ensure smooth handover of new systems and releases to Support.
• Provide clear updates on outages and incidents to the business.
• Support regulatory and reporting requirements.
• Identify operational risks and help close any gaps.

Ensure team members receive required training.

Responsibilities

Skills

• BS or MS in Computer Science with 5+ years of relevant experience.
• Strong appetite for learning new technologies and tools.
• Knowledge of FX, UST, or Futures markets.
• Understanding of FIX and/or low

  latency protocols (ITCH/OUCH).
• Experience with FIX or FIX onboarding workflows (beneficial but not mandatory).
• Experience with messaging buses (e.g., JMS).
• Previous exposure to electronic or high

  frequency trading systems.
• Understanding of STP trade flows.
• Strong networking knowledge with the ability to analyse packet captures.
• Advanced Unix skills (TCP stack tuning, CPU affinity).
• Scripting experience in at least one language.
• Exchange connectivity experience is a plus.
• Strong customer

  service mindset with excellent communication skills.

Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities. This Senior L2 role focuses on electronic trading platforms for FMX U.S. Treasuries (UST), TIPS, Repos, FX, Non-Deliverable Forwards (NDF), and FMX Futures Exchange platforms, as well as other BGC Partners electronic and hybrid trading platforms. The role also supports IT Service Management activities including Incident, Problem, and Change Management, along with associated governance routines The environment is fastpaced and dynamic, requiring excellent judgment, strong ownership, and an ability to work calmly under pressure. You will bring solid technical expertise, strong platform knowledge, and the ability to engage confidently with both business and technology stakeholders.