Location: Belfast, County Antrim, United Kingdom

Lucera Financial Infrastructures is expanding its global support footprint and is seeking a skilled Production Support Engineer to join our Belfast office. You will deliver second and thirdline assistance, onboard new clients, and collaborate with both the local team and a worldwide support rotation, all while working a hybrid schedule that balances US tradinghour coverage with regular UK hours.

Responsibilities

• Provide 2nd and 3rd line technical support for Lucera's core financial products during US trading hours.
• Assist with client onboarding, configuration, and issue resolution.
• Monitor, diagnose, and resolve incidents in Unix/Linux environments.
• Collaborate with global support teams to ensure seamless handoffs and knowledge sharing.
• Document troubleshooting steps, solutions, and process improvements in the knowledge base.
• Participate in oncall rotation and adhere to defined service level agreements.
• Identify and automate repetitive tasks using scripting languages.
• Support deployment and release activities for new software versions.
• Stay current with market data, order entry concepts, and relevant financial regulations.
• Escalate complex problems to product engineering while providing detailed diagnostics.

Qualifications

• 2+ years experience in technical support within financial services.
• Strong proficiency with Unix/Linux operating systems.
• Demonstrated ability in second and thirdline support and client onboarding.
• Excellent written and verbal communication skills.
• Solid analytical and logical problemsolving abilities.
• Familiarity with market data, order entry, and FIX/ITCH messaging protocols.
• Experience working in a global support rotation and adhering to UShour schedules.
• Knowledge of networking concepts and deployment management is a plus.
• Ability to write scripts (e.g., Bash, Python) to automate routine tasks.
• Understanding of FX, FI, or crypto markets is advantageous.

Level 2/3 Technical Support Engineer for Lucera Financial Infrastructures, Belfast, providing 2nd/3rd line support to USbased financial services clients on a blended schedule.