at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 8 days ago

No clicks

**Team Leader:** Head customer service team, driving operational excellence. Manage 10+ agents, ensure first-contact resolution. Leverage CRM tools (Salesforce), analyze metrics, create actionable insights. Must have 3+ years of direct leadership in customer support, with a proven track record of service improvement. Knowledge ofVoC platforms appreciated.

Compensation

Not specified

Currency: Not specified

City

Mumbai

Country

India