at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 2 days ago

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**Sr Operations Manager (Customer-Focused Expert)**: Streamline operations, enhance customer experience. Managecross-functional teams (10+), optimize workflows, improve KPIs. Requires 7+ years ops exp., 3+ yrs team lead/reporting roles. Proficient in process improvement methods (Lean Six Sigma), agile frameworks. Skilled in CRM (Salesforce), data analytics (Tableau), project management (Asana). Familiarity with contact center metrics. Drive operational excellence, champion continuous improvement. Prior customer service ops experience preferred.

Compensation

Not specified INR

Currency: INR

City

Mumbai

Country

India