at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 9 days ago

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**Senior Manager - Customer Experience:** Drive strategic planning for customer engagement. Lead high-performing team of 15+, manage cross-functional projects. Proven experience (8+ years) in customer success, relationship management, and service improvement. seasoned in CRM (Salesforce) and contact center technologies. Strong leadership, data-driven decision making, and stellar communication skills required.

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