at Bank of America Merrill Lynch
Bulge Bracket Investment BanksPosted 2 days ago
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**Senior Manager (Customer Service)**: Lead strategic planning and day-to-day supervision of high-performing customer service teams (15+ members). Key responsibilities include process improvement, vendor management, and driving customer satisfaction metrics. Requires eight years of progressively senior experience in customer service, plus proven leadership skills. Must be proficient in CRM tools (e.g., Salesforce, Zendesk), data analysis, and service level agreement (SLA) management. Bachelor's degree expected, though equivalent experience may substitute.
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