at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 3 days ago

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**Senior Customer Service Manager**: Lead cross-functional customer service teams, developing strategies to enhance customer experience. Key responsibilities include setting KPIs, managing team performance, and driving process improvements. Requires 7+ years in customer service management, strong team leadership skills, and proficiency in CRM software (e.g., Salesforce). Bachelor's degree in Business or related field essential, graduate degree a plus. Experience in customer service metrics, quality assurance, and change management methodologies desired.

Compensation

Not specified INR

Currency: INR

City

Mumbai

Country

India