at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 3 days ago

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**Customer Service Manager** Lead cross-functional teams in delivering exceptional customer experiences. Manage 10+ reps, set KPIs, and monitor performance using CRM (Salesforce). Ten years' experience required, with 5+ in management. Proven ability to drive process improvements, train staff, and enhance customer satisfaction. Must have strong budgeting, forecasting, and people management skills.

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