at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 10 days ago

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**Manager** leading cross-functional teams to deliver exceptional customer experiences through optimized support processes. Key responsibilities include driving improvement projects, mentoring agents, and collaborating with stakeholders to enhance customer service quality. Proven experience in customer service management (3+ years) required, along with expertise in workforce management tools (e.g., Genesys, Five9) and performance analytics. Skills should include process improvement, team leadership, and data-driven decision making.

Compensation

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Currency: Not specified

City

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Country

India