at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 11 days ago

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**Call Operations Analyst**: Monitor and optimize call center performance. Key responsibilities: analyze KPIs, enhance agent productivity, and improve customer experiences. Proven 3+ years in call operations, required: SQL, PowerBI, and NGSC. Familiarity with CRM and call center software. Problem-solver, strategic mindset. Proficient in Python, Excel. Bachelor's degree in Business or related field.

Compensation

Not specified GBP

Currency: £ (GBP)

City

Chester

Country

United Kingdom