at Bank of America Merrill Lynch

Bulge Bracket Investment Banks

Posted 14 days ago

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**Assistant Manager - Customer Service** Oversee daily operations, manage team (6+), improve CSAT scores. Manage customer inquiries via phone, email, chat. Essential skills: excellent communication, problem-solving, leadership. Requires 2-5 years' experience, proven track record in customer service. Proficient in CRM tools (e.g., Salesforce, Zendesk), MS Office Suite. Strong emphasis on meeting KPIs, driving team performance. Leadership role; immediate impact on team growth and customer satisfaction.

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