at Bank of America Merrill Lynch
Bulge Bracket Investment BanksPosted 13 days ago
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**Assistant Manager: Drive Customer Success with Our Tech-Savvy Team** - **Lead** daily operations, **guide** junior staff in delivering exceptional customer support via phone, email, and chat. - **Manage** a team of 6-8 reps, **设置 KPIs**, **monitor** performance, and **provide coaching** to enhance skills and drive success. - **Collaborate** with cross-functional teams to **resolve** complex customer issues and **integrate** new technologies such as our CRM (Salesforce) and ticketing system (ZenDesk). - **Minimum 2 years** of proven **customer service management** and **team leadership** experience required. **Familiarity** with contact center metrics, **quality assurance**, and **staff mentoring** essential. Keywords: Assistant Manager, Customer Service, Team Leadership, Salesforce, ZenDesk, Performance Metrics, Staff Coaching.
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