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Head of Proposition Performance

ExperiencedNo visa sponsorship
AXA logo

at AXA

Other

Posted 13 days ago

No clicks

**Head of Proposition Performance:** Lead AXA Health's customer-centric insurance propositions, balancing customer value, affordability, and margin sustainability. Drive sales growth, retention, and claims performance. Develop market-aligned propositions, turn insights into enhancements, and manage risk in this senior role requiring deep insurance product development experience. Must be authorized to work in the UK, with re-screening every 4 years. Collaborate cross-functionally and influence senior stakeholders. Flexible working arrangements available.

Compensation
Not specified

Currency: Not specified

City
Not specified
Country
United Kingdom

Full Job Description

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it. Job overview: Youll lead the development, refinement and optimisation of market aligned health insurance propositions to support AXA Healths Proposition, Transformation & Distribution strategies. Your role bridges proposition strategy, product innovation and sales execution, ensuring our propositions are customer centric, sales friendly and commercially sustainable. Key responsibilities: Own end to end performance of propositions, including sales and growth, retention and persistency, claims performance and value, customer experience, complaints and outcomes. Develop customer and business reporting framework, leading cross-functional review sessions. Create feedback loops to turn customer and commercial insight into impactful development of new and enhancements to existing propositions. Diagnose performance issues and opportunities, explaining why outcomes are changing and when action is required. Translate strategy into segment appropriate propositions, leading on shaping benefit design and service models to meet the needs of the segment. Provide oversight of segment leads delivery roadmaps, ensuring effective collaboration with Governance & Implementation team and compliance with governance requirements. Lead new proposition development in line with Proposition strategy and Transformation programme, driving decision making on key trade-offs. Partner with AXA Health teams to balance customer value, affordability and margin sustainability. Influence without direct authority, ensuring alignment across multiple functions. Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Were also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience: Deep, demonstrable experience in developing regulated insurance products from insight to launch phase is essential. Proven track record of owning product or proposition performance in a complex regulated environment is needed. Strong understanding of cost and pricing models applied delivery of products in regulated markets. Good understanding of the dynamics and trends within the UK healthcare sector, both public and private provision. Risk management skills able to manage financial, non-financial and clinical risk. Excellent storytelling and communication skills, able to influence senior stakeholders. People management experience. Commercial acumen. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply: To apply, click on the apply now button, youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, were proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk. #LI-DNP

Head of Proposition Performance

Compensation

Not specified

City: Not specified

Country: United Kingdom

AXA logo
Other

13 days ago

No clicks

at AXA

ExperiencedNo visa sponsorship

**Head of Proposition Performance:** Lead AXA Health's customer-centric insurance propositions, balancing customer value, affordability, and margin sustainability. Drive sales growth, retention, and claims performance. Develop market-aligned propositions, turn insights into enhancements, and manage risk in this senior role requiring deep insurance product development experience. Must be authorized to work in the UK, with re-screening every 4 years. Collaborate cross-functionally and influence senior stakeholders. Flexible working arrangements available.

Full Job Description

About AXA: AXA is a global leader in insurance and financial services, dedicated to helping customers protect what matters most to them. As the sixth-largest insurance company in the world, we provide a wide range of services, including health, car, home, and business insurance. We support millions of customers worldwide, helping them navigate life's uncertainties with confidence. AXA Health supports members to put their health first, from individuals to huge corporates, with fast access to diagnosis and treatment when they need it. Job overview: Youll lead the development, refinement and optimisation of market aligned health insurance propositions to support AXA Healths Proposition, Transformation & Distribution strategies. Your role bridges proposition strategy, product innovation and sales execution, ensuring our propositions are customer centric, sales friendly and commercially sustainable. Key responsibilities: Own end to end performance of propositions, including sales and growth, retention and persistency, claims performance and value, customer experience, complaints and outcomes. Develop customer and business reporting framework, leading cross-functional review sessions. Create feedback loops to turn customer and commercial insight into impactful development of new and enhancements to existing propositions. Diagnose performance issues and opportunities, explaining why outcomes are changing and when action is required. Translate strategy into segment appropriate propositions, leading on shaping benefit design and service models to meet the needs of the segment. Provide oversight of segment leads delivery roadmaps, ensuring effective collaboration with Governance & Implementation team and compliance with governance requirements. Lead new proposition development in line with Proposition strategy and Transformation programme, driving decision making on key trade-offs. Partner with AXA Health teams to balance customer value, affordability and margin sustainability. Influence without direct authority, ensuring alignment across multiple functions. Work arrangements: At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means attending the office, visiting clients or attending industry events. Were also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. Your skills & experience: Deep, demonstrable experience in developing regulated insurance products from insight to launch phase is essential. Proven track record of owning product or proposition performance in a complex regulated environment is needed. Strong understanding of cost and pricing models applied delivery of products in regulated markets. Good understanding of the dynamics and trends within the UK healthcare sector, both public and private provision. Risk management skills able to manage financial, non-financial and clinical risk. Excellent storytelling and communication skills, able to influence senior stakeholders. People management experience. Commercial acumen. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years. How to apply: To apply, click on the apply now button, youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, were proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to jennifer.manuel@axa-uk.co.uk. #LI-DNP