Join Us as an Agent at AXA Partners! Make a real difference every day in a dynamic contact centre role where youll support customers during their most critical moments. Ready to apply? Great! Next step is for you to upload a simple CV; it doesn't need to be perfect. We don't use this to assess your suitabilityyour potential matters most. Before the interview, you'll complete short assessments to showcase your strengths. This helps ensure the role is a good fit for you. You'll receive more details upon applying, and our team is here to support you. If youre looking for meaningful work that will motivate you every day and bring new experiences, dont hesitate and send us your CV today! What youll be doing: Handling phone calls with clients who need medical assistance, finding the nearest hospital, or arranging transportation. Being part of a stable team that provides support to our clients in Czech and Slovakia. Logging client cases into the system and handling related administrative tasks (processing documents related to insurance claims, assessing health insurance cases). Providing diverse assistance to people in difficult situations. Using English occasionally. What youll bring: Profiency in Czech at C2 level. Secondary or higher education Knowledge of English at a minimum B2 level (English proficiency will be verified during the initial phone interview) Experience working with computers and internet browsers. Ability to provide high-level customer care. An advantage would be knowledge of another foreign language and experience in telephone communication What we offer: At AXA Partners, were appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: Attractive fixed monthly salary of 30 200 CZK gross Quarterly bonuses up to 15% of the gross monthly salary 25 days of annual leave Meal vouchers worth 150 CZK starting from the first day, and nearby restaurants MultiSport card or Flexi Pass or private medical care with Medicover (additional 500 CZK/month) Home Office 2 days a week, equipped with IT equipment for your home office (laptop, monitor, docking station) Smart working allowance (1200 CZK/month) Development programs and courses, language learning support, courses via LinkedIn Learning platform Fully covered life insurance Free travel insurance across Europe, including high-risk sports and roadside assistance Telemedicine Friendly team Snacks and drinks in the office Modern, easily accessible office located at Nova Karolina Park in the center of Ostrava ... and much more (discounts with our partners, etc.) To apply, click on the apply for this job button, youll then need to log in or create a profile to submit your CV. Were proud to be an Equal Opportunities Employer and dont discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - globalhr@partners.axa Who we are: Were AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive offering solutions and services that make sure were always at peoples side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, were always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)