at Accenture
ConsultanciesPosted 4 days ago
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**Tech Support Analyst in New York City**: Troubleshoot customer IT issues; ensure case management from intake to resolution; monitor system trends proactively; schedule and oversee change acceptance. Join our collaborative team in NYC, grow as a subject matter expert, and drive meaningful impact.
- Compensation
- Not specified
- City
- New York City
- Country
- United States
Currency: Not specified
Full Job Description
THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will embrace the essence of Customer Technical Support, inviting you to grow and make a meaningful impact. Join us in this exciting journey where your contributions truly matter.
RESPONSIBILITIES:
Provide technical support to resolve customer information technology requests and issues.
Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
Log requests and issues accurately and perform defined procedures to achieve resolution.
Monitor systems and trends to proactively prevent incidents, problems, and errors.
Schedule, track, and facilitate acceptance of changes to the production environments.
This role is onsite at our New York City office.
