About the Role

Were looking for a highly skilled Solution Sales Engineer to partner with our sales and customer teams to deliver exceptional technical guidance throughout the buying and onboarding journey.

In this role, youll support SMB and API sales cycles by running technical discovery sessions, designing integration approaches, addressing security and compliance questions, and ensuring customers clearly understand how to configure and deploy our AI solutions.

You will act as the technical expert in the room translating business requirements into solution architecture, advising on best practices, and helping remove technical blockers that accelerate customer adoption. If you thrive at the intersection of technology, customer engagement, and problem-solving, this is the role for you.

Responsibilities

Pre-Sales Technical Expertise

• Support sales teams in customer calls by leading technical discovery, clarifying integration needs, API usage requirements, and system dependencies.

• Translate customer goals and workflows into recommended architecture patterns, configuration options, and implementation approaches.

• Deliver demos, walkthroughs, and light proofs of concept that showcase technical capabilities and address customer-specific use cases.

• Provide guidance on API integration (authentication, rate limits, endpoints, performance considerations, data flow design).

Security & Compliance Support

• Lead conversations around security posture, including data handling, encryption, authentication, access control, and compliance standards.

• Respond to customer security questionnaires and assist with risk assessments, with support from internal security teams as needed.

• Communicate how the platform aligns with enterprise-grade security practices and regulatory requirements.

Solution Design & Consultation

• Partner with sales, product, and engineering to shape solution proposals that align with technical feasibility and customer value.

• Document recommended architectures, configuration steps, and onboarding plans.

• Identify potential technical blockers early and provide mitigation strategies.

Cross-Functional Collaboration

• Work closely with Product and Engineering teams to escalate technical issues, influence roadmap, and share customer insights.

• Support Customer Success teams during the early post-sale phase to ensure smooth technical handoff and implementation readiness.

• Contribute to internal knowledge bases, FAQs, and solution playbooks to scale repeatable technical motions