Service Design Senior Analyst

Location: London

Career Level: Analyst

WHO WE ARE

Accenture Song is the tech-powered creative hub within Accenture. We are a fusion of over 40 world-renowned acquisitions (from Fjord and Karmarama to Droga5 and Work & Co) continuing the design studio mentality, both creatively and culturally. We think and create across industry, for brands and businesses inspiring change our impact is evolving the way people live, bank, shop, work, and travel. Today, our practices span Commerce, Service, Marketing and Design & Digital Products. And our team is shaped by over 65 of the sharpest creative and strategic minds in the industry, collaborating to accelerate ideas into reality.

Underpinning it all is a treasure trove of technology, data and insights powered by Accentures global capabilities.

Purpose

Contribute to the design of better services supporting research, synthesis, and the creation of artefacts that help organisations understand their users and improve the experiences they deliver.

Orientation

Learn and apply service design methods at the project level; develop proficiency in research, facilitation, and artefact creation; grow your ability to connect insight to design thinking under the guidance of more senior designers.

Expectations

Be adventurous. Bring a vision. Make an impact. Rely on empathy. Nurture collaboration. Stay transparent. Be bold and generous in all you do.

Years of Experience

• 13 years of relevant experience in service design, UX research, or a related field.

• Exposure to qualitative research methods and user interviews.

• Awareness of service design artefacts including journey maps and personas.

• Bachelor's degree or equivalent experience in Design, Social Science, or a related field.