Location: Negotiable (Remote)

Our Global Protective Services Integrated Technology team is seeking a highly skilled Security Technology Subject Matter Expert (SME) to serve as the primary U.S. lead for Genetec and to provide expert support for global technology and compliance initiatives.

The Security Operations Technology Manager is responsible for overseeing the performance, configuration, and lifecycle of our global CCTV technologies (Genetec), supporting electronic access control platforms, and advising project and operational teams on support, standards, compliance, and best-practice implementations.

The ideal candidate brings deep technical expertise in Genetec, strong experience in enterprise access control.

Key Responsibilities:

• Serve as the primary U.S. SME for Genetec Omni-cast and enterprise IPcamera solutions, responsible for system integrity, configuration standards, support for troubleshooting, and lifecycle governance.

• Provide expert guidance on Access Control technologies, particularly Ccure

• Partner with global and regional stakeholders to ensure technology compliance, alignment with standards, and consistency across all locations.

• Advise project managers, integrators, and operational teams on system design, hardware specifications, approved configurations, and installation procedures.

• Work directly with vendors and integrators to maintain compliance with current standards and alignment with the future technology roadmap.

• Support the Security Operations Centre (SOC) in understanding, operating, and optimizing security technology platforms.

• Assist in maintaining and updating global security technology standards, procedures, and training materials.

• Provide escalation support for high-impact incidents and support recovery efforts, including occasional work outside normal hours as required.

• Contribute to ongoing improvement initiatives, including system upgrades, integrations, compliance audits, and new technology evaluations.

Professional Growth & Development

• This position offers significant opportunities to deepen expertise in global security technologies and to contribute to the ongoing advancement of our enterprise security environment. Team members benefit from a wide range of formal and informal training, including classroom, online, and hands-on learning with global colleagues and industry-leading technology partners.

Other Requirements:

• Ability to work outside standard hours, including weekends or holidays, when system incidents or recovery efforts require