at Accenture
ConsultanciesPosted 15 days ago
No clicks
**Production Support Engineer - 6572971** Experienced Application Support Engineer needed for onsite role in New Jersey. Key responsibilities include rapid diagnosis and resolution of complex software issues, team leadership, process improvement, proactive stakeholder communication, and issue root cause analysis. Required skills: broad system component understanding, collaboration, problem-solving, communication, and process enhancement. Proficiency with relevant technologies and tools is essential. Minimum of 3 years' experience in application support roles. Occasional travel required, predominantly within the U.S.'
- Compensation
- Not specified
- City
- Not specified
- Country
- United States
Currency: Not specified
Full Job Description
Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.
As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.
You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands
Key Responsibilities:
As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role.
Develop a deep understanding of system components to quickly diagnose and resolve complex software issues.
Support and guide team members by sharing expertise and fostering collaborative problem-solving.
Contribute to the continuous improvement of support processes and tools to enhance service quality.
Engage proactively with stakeholders to communicate status, risks, and solutions effectively.
Analyze recurring issues to identify root causes and implement preventive measures.
This role requires being onsite 3 days per week with the client in New Jersey. This role requires 5 days away mandate per quarter.
