at Accenture
ConsultanciesPosted 12 days ago
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**EDR Operations Analyst** sought for Cheltenham; hybrid role, 2 days on-site. **Analyst/Senior Analyst** level. **Key Responsibilities**: Triage low-priority Microsoft Defender alerts, handle EDR admin, manage IT Service Desk tickets, escalate incidents, support end-users, and follow security protocols. **Required Skills**: Proven experience in EDR and endpoint security operations, proficient in Microsoft Defender, excellent troubleshooting and communication skills, and familiarity with IT Service Desk processes.
- Compensation
- Not specified GBP
- City
- Cheltenham
- Country
- United Kingdom
Currency: £ (GBP)
Full Job Description
Role: EDR Operations Analyst
Location: Cheltenham (hybrid role 2 days on site)
Career Level: Analyst/ Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and the candidate being granted a level of security clearance which typically requires 5 years continuous UK address history, usually including no periods of 30 consecutive days or more spent outside of the UK. Note: The above information relates to a specific client requirement
Role Purpose
The EDR Operations Analyst provides first-line support across endpoint security operations and IT Service Desk activities. The role is responsible for triaging low-priority Microsoft Defender alerts, performing routine EDR platform administration, managing service tickets, and escalating security incidents where appropriate.
Key Responsibilities
Perform Level 1 triage of Microsoft Defender for Endpoint alerts.
Investigate and close low-risk alerts in line with documented procedures.
Escalate suspicious or complex incidents to senior analysts or the client.
Carry out routine EDR administration, including device management and user access requests.
Manage and resolve IT Service Desk tickets within agreed SLAs.
Provide first-line support to end users and maintain accurate ticket records.
Follow established operational and security procedures.
