Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.

As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.

You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands

Responsibilities: As an Application Support Engineer, you will be responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems. You are expected to be a subject matter expert, collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions. Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role.

• Develop deep expertise in monitoring and troubleshooting complex software environments to ensure system reliability and performance.

• Support and guide colleagues by sharing knowledge and best practices related to application support and monitoring tools.

• Collaborate closely with cross-functional teams to analyze incidents and implement effective solutions that minimize business impact.

• Contribute to continuous improvement initiatives by identifying patterns in system issues and proposing enhancements.

• Participate in the evaluation and adoption of new technologies that enhance monitoring and support capabilities.

**This role requires being onsite 3 days per week in Charlotte, NC. This role also requires 5 days away per quarter.**