Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Digital Commerce delivery practice helps organisations design, build, and scale modern digital commerce ecosystems embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.

We are entering an exciting era of agentic commerce where AI agents, conversational interfaces, and intelligent systems are reshaping how people discover, evaluate, and buy online. We are looking for experienced delivery leaders who are energised by this shift and want to lead the programmes that make it real for our clients.

You are an experienced commerce delivery manager with a track record of leading end-to-end implementation programmes from platform selection and architecture through to go-live and value realisation. You have hands-on experience delivering major commerce platform programmes (e.g. Commercetools, Salesforce Commerce Cloud, Adobe Commerce) and are building a growing capability in agentic AI whether through delivering agentic features on top of commerce platforms, or through implementing AI-native capabilities on cloud platforms such as Google Cloud or AWS.

You are as comfortable owning a delivery programme as you are shaping the approach with a client. You lead multi-disciplinary teams, manage risk and pace, and hold yourself accountable for quality outcomes. You bring strong client relationships and the credibility to operate at senior stakeholder level and you are excited about what the next era of commerce will demand of you and your clients.

Key Responsibilities

• Owning end-to-end delivery of commerce transformation programmes from discovery and architecture through build, testing, and go-live ensuring programmes are on time, on budget, and delivering against agreed outcomes

• Leading the technical and functional delivery of major commerce platform implementations, including composable and headless architectures built on platforms such as Commercetools, Salesforce Commerce Cloud, Adobe Commerce, or MACH-aligned stacks

• Defining delivery approaches, programme structures, and workstream plans that are executable, well-governed, and appropriately resourced across engineering, solution architecture, QA, and integration

• Leading multi-disciplinary delivery teams including engineers, architects, QA, and third-party partners creating the conditions for high performance and clear accountability

• Managing client relationships at programme and senior stakeholder level, providing transparency on progress, risks, and decisions, and building trust through consistent delivery

• Overseeing the integration of commerce platforms with surrounding enterprise systems including CRM, CDP, OMS, payments, PIM, and search and ensuring architecture decisions are sound, scalable, and fit for purpose

• Leading the delivery of agentic commerce capabilities including AI-powered personalisation, conversational commerce, intelligent search, and autonomous merchandising integrated into commerce platforms or built on cloud AI services (e.g. Google Vertex AI, AWS Bedrock, Azure OpenAI)

• Driving build vs. buy decisions across commerce platforms, AI orchestration frameworks, and supporting infrastructure, bringing a point of view grounded in delivery experience

• Embedding responsible AI and governance principles into agentic delivery programmes including auditability, explainability, and human-in-the-loop mechanisms

• Contributing to Accenture Song's commerce delivery capability including shaping accelerators, reusable assets, delivery standards, and points of view that advance our market position

• Supporting the growth and development of delivery talent within the team, providing hands-on coaching and creating development opportunities for consultants and engineers