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Senior Manager, Customer Growth Strategy - Financial Services, aligns customer needs with business objectives, using human-centered design and AI to drive measurable growth and revenue expansion. Translates growth visions into actionable roadmaps, optimizes customer journeys, and advises senior executives across brand, product, marketing, and service. Experienced leader drives organic and inorganic growth opportunities, embeds within client relationships, and develops thought leadership. Leads multi-disciplinary teams, ensures operational excellence, and integrates AI for accelerated delivery. Requires at least 8+ years of relevant experience, preferably in financial services or consulting.
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Full Job Description
We Are
Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, we help financial services leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.
You Are
A seasoned growth strategist with years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You are equally comfortable working shoulder-to-shoulder with client executives and leading teams to execute complex transformations. Beyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Songs impact and our clients businesses. You are also a thought leader, energized by developing provocative perspectives on the future of financial services and packaging them in ways that drive new conversations, opportunities, and growth.
You bring depth across human-centered design, commercial strategy and technology-led transformation. You can move from customer evidence and emerging technology signals to a compelling executive growth thesis, a prioritized opportunity portfolio, a fundable business case and an enterprise delivery agenda. You understand how AI-enabled delivery and enterprise AI capabilities can accelerate both the work we perform and the growth solutions we create for clients
The Work
As a Senior Manager, Customer Growth Strategy, you will help Financial Services organizations reimagine how they grow by aligning customer needs, business objectives, and technology investments to create measurable value.
Growth Strategy & Business Transformation
Partner with senior Financial Services executives to develop enterprise growth strategies across brand, product, marketing, commerce, customer experience, and service.
Translate ambitious growth visions into actionable roadmaps, operating models, and investment priorities that drive measurable business outcomes.
Identify, prioritize, and activate growth opportunities that deliver revenue expansion, customer acquisition, retention, and profitability improvements.
Build multi-horizon portfolios of growth initiatives, balancing near-term impact with long-term transformation objectives.
Client Leadership & Growth Origination
Serve as a trusted advisor to client executives, bringing strategic insight, industry perspective, and innovative thinking to critical business challenges.
Embed within client relationships and collaborate with Accenture account teams to identify, shape, and originate new business opportunities.
Develop compelling executive-level narratives and business cases that connect customer insights, market trends, strategic choices, and financial outcomes.
Contribute to the growth of Accenture Song through opportunity development, proposal shaping, and client relationship expansion.
Customer-Centered Innovation
Lead human-centered innovation programs that transform customer insights and unmet needs into differentiated businesses, products, services, and experiences.
Guide opportunity discovery, concept development, validation, and investment decision-making using desirability, viability, and feasibility frameworks.
Lead customer journey transformation efforts and define the people, process, data, technology, and operating model changes required to deliver improved experiences at scale.
AI-Enabled Growth & Enterprise Innovation
Advise clients on the implications of emerging technologies, including enterprise AI, and translate those trends into actionable growth strategies.
Integrate AI-enabled approaches into client engagements to accelerate insight generation, decision-making, delivery effectiveness, and value realization.
Guide organizations in responsible AI adoption, governance, change management, and enterprise scaling strategies.
Leadership & Team Development
Lead multidisciplinary teams across strategy, research, design, analytics, technology, and operations.
Coach and mentor practitioners while fostering a culture of innovation, collaboration, and high performance.
Partner across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.
Thought Leadership
Develop and commercialize industry-leading points of view on Financial Services growth, customer behavior, AI, and business transformation.
Represent Accenture Song in client conversations, executive forums, industry events, and market-facing thought leadership initiatives
