Role- Commerce & AI Consultant- Agentic Commerce

Location- London

Level- Consultant

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, our Commerce & AI practice helps organisations design, build, and scale modern digital commerce ecosystems embedding Generative AI and Agentic AI into commerce to enable real-time personalisation, autonomous merchandising, and intelligent customer engagement at scale.

We are entering an exciting era of agentic commerce where new AI channels, AI agents and enhanced customer experiences are reshaping how people discover, evaluate, and buy online. We are looking for those who are energised by this shift, and want to be at the forefront of defining what it means for our clients at Accenture as the world's largest consultancy.

You bring expertise in ecommerce strategies and / or operations, with exposure to how ecommerce works, the key technology players involved, a good understanding of the key channels which drive traffic, conversion and sales, and a passionate interest in the disruptive commerce changes ahead. You are energised by the explosion of LLM-influenced online commerce journeys (e.g. Gemini, ChatGPT), to the launch of immersive conversational-AI experiences, to the role of AI in optimising core commerce processes and operational support models.

A basic understanding of the agentic commerce landscape and hands-on curiosity with AI tooling are central to this role passion to become an expert in our team is critical. You are a problem solver with strong digital commerce experience in industry or consulting, comfortable working in fast-paced environments and directly with multi-disciplinary teams. You will be confident building your own strategic insights and recommendations to drive value for our clients and then delivering them.

Key Responsibilities

• Working closely with clients to understand challenges, capture needs and requirements and contribute to commercially grounded solutions that advance their goals across ecommerce strategy, operations and technology capabilities

• Leading interviews, workshops and co-creation sessions with clients of varying degrees of seniority in-person and virtually

• Applying your knowledge of commerce technology across areas such as commerce platforms, search and merchandising or content and data systems to help clients make well-informed, platform agnostic decisions

• Contributing to the shaping and delivery of commerce transformation programmes by supporting current state assessments, target state designs and roadmaps

• Leading project delivery workstreams and owning the production of high-quality deliverables alongside key inputs into other streams

• Adopting and applying AI tooling as a core part of day-to-day working including LLMs, AI-assisted development tools, and emerging agentic platforms to enhance the quality and pace of you and your team's delivery

• Getting hands-on with emerging tools, whether that's exploring new agentic platforms, experimenting with AI-assisted development tools, or helping bring a client idea to life quickly in a workshop setting

• Contributing to Accenture points of view and client-ready assets that advance our clients and Accenture Song's position in the agentic commerce market