We are:

Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited potential of imagination, technology and intelligence. Visit us at: www.accenture.com/song

You are:

The Client Account Management Senior Manager is a trusted client advisor responsible for managing day-to-day client relationships, driving strategic initiatives, and supporting the delivery of innovative content and marketing solutions. This role combines client account leadership with expertise in Content Automation and Generative AI, helping clients identify opportunities to improve content operations, accelerate marketing outcomes, and create business value through emerging technologies.

The work:

Client Service

• Manage and strengthen day-to-day client relationships across assigned accounts and initiatives.
• Develop a strong understanding of client business objectives, challenges, and opportunities.
• Partner with account leadership to identify and support growth opportunities within existing client relationships.
• Act as the primary liaison between clients and internal teams to ensure alignment and successful execution.
• Help translate client needs into actionable briefs, plans, and workstreams.
• Ensure integrated collaboration across strategy, creative, technology, and delivery teams.
• Proactively identify risks, issues, and opportunities and drive appropriate resolution.

Creative & Strategic

• Contribute to the development of strategic recommendations and creative solutions that address client business goals.
• Partner with strategy, creative, and delivery teams to develop integrated client solutions.
• Review briefs and work products to ensure alignment with client objectives and campaign goals.
• Bring industry insights, trends, and innovative thinking to client engagements.
• Support the presentation of recommendations, concepts, and solutions to clients and leadership stakeholders.
• Participate in research, analysis, and solution development activities as needed.

Content Automation and GenAI Consulting and Delivery

• Maintain strong knowledge of Generative AI platforms, content technologies, and automation capabilities.
• Evaluate and compare leading AI and content ecosystem technologies, including OpenAI, Gemini, M365 Copilot, Adobe Firefly, Adobe Workfront, AEM, Writer, and related solutions.
• Assess client challenges and identify opportunities where AI-enabled solutions can improve efficiency, effectiveness, quality, or scale.
• Translate AI concepts into practical, business-focused recommendations for client stakeholders.
• Support the design and delivery of GenAI proof of concepts, pilot programs, and transformation initiatives.
• Facilitate discussions regarding AI adoption, governance, risks, and implementation considerations.
• Stay informed on emerging AI trends and innovations and share insights with clients and internal teams.

Mobilize appropriate resources

• • Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accentures full capabilities
  • Improve client and customer relationships working with client account and account management team leadership

Plan, deliver and execute project(s) and program(s)

• • Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)
  • Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement
  • Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)
  • Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies
  • Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

Team Management

• • Responsible for managing, developing and the day-to-day pastoral care of your account team
  • Ensure your team are pinned down on the day-to-day basics. Ultimately accountable for:
    • The effective & organized management of client feedback to agency, and creative/strategic push back to client
    • Managing the client from briefing, strategy, creative to execution & evaluation of the campaign
    • All client meetings: ensure agendas are issued and accurate contact reports are produced
    • Weekly status meetings (both client & internal)
    • Ensuring all client meetings (including calls) have a follow-up contact report
    • Ensuring the highest quality and standard of all deliverables