About Accenture Song Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

Whats in it for you

• Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)
• Contribute to Accenture Songs Agentic Commerce engineering standards, accelerators, and reusable assets
• Own delivery of solution components and workstreamsfrom design through build, rollout, and value realization
• Work with global clients across B2C, B2B, and B2B2C commerce
• Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

Commerce & Platform Delivery

• Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations
• Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems
• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services
• Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems
• Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps
• Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP
• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Implement policy-driven architecture including governance, compliance, auditability, and explainability
• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI
• Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations
• Build and enhance internal accelerators, reference architectures, and reusable components
• Engage senior client stakeholders, translating architectures into delivery outcomes