
Product Manager (Customer Onboarding & Accounts) - Engine by Starling
Posted 16 days ago
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Product Manager responsible for one or more subdomains within Customer Onboarding & Accounts at Engine by Starling. Own end-to-end delivery of features, contribute to the onboarding/accounts roadmap, and work closely with engineering, design, QA, and documentation to deliver product improvements. Engage with clients, Delivery, Customer Success and Business Development as a domain SME, gathering requirements, prioritising work, and communicating decisions and risks to stakeholders. Hybrid role with an expectation to be within commutable distance of one of Engine's offices.
- Compensation
- Not specified
- City
- Not specified
- Country
- United Kingdom
Currency: Not specified
Full Job Description
Description
At Engine by Starling, we are on a mission to find and work with leading banks all around the world who have the ambition to build rapid growth businesses, on our technology.
Engine is Starling's software-as-a-service (SaaS) business, the technology that was built to power Starling Bank, and two years ago we split out as a separate business.
Starling has seen exceptional growth and success, and a large part of that is down to the fact that we have built our own modern technology from the ground up. This SaaS technology platform is now available to banks and financial institutions all around the world, enabling them to benefit from the innovative digital features, and efficient back-office processes that has helped achieve Starling's success.
We draw upon our experience as knowledgeable bankers, and best in class technologists to become the chosen option for these banks, and preferred partners for leading consultancies.
Hybrid Working
We have a Hybrid approach to working here at Engine - our preference is that you're located within a commutable distance of one of our offices so that we're able to interact and collaborate in person.
About the role
In this role within Engine’s Product & Technology function, you’ll run one or more subdomains in the Customer Onboarding and Accounts area, ensuring successful product development throughout, as well as having oversight and involvement in the creation of new features. You’ll also work closely with the wider product team, including contributing to the broader product roadmap. You’ll have touch points with our existing and future clients to ensure we support them effectively.
You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.
What you'll get to do
- Take ownership of a best-in-class product by scoping out breakthrough features, and owning the end-to-end delivery of your sub-domain(s) in close alignment with the Product and Engineering domain leaders.
- Contribute to the overall onboarding and accounts roadmap with inputs from your subdomain(s).
- You’ll work cross-functionally with engineers, designers, document writers, and QA to drive the design and delivery of improvements to the product that align with the vision of the business, taking into account existing and potential clients.
- You’ll confidently and independently prioritise incoming tasks and clearly communicate ‘the what’ and ‘the why’ of each decision to both internal and external stakeholders.
- You’ll manage deadlines and be responsible for proactively raising delivery risks that may impact our client projects.
- You’ll develop a close relationship with our Delivery and Customer Success teams, taking the lead on assessing feature requests and client requirements as a key input into overall feature and roadmap definition.
- You’ll work closely with our Business Development team by helping the team understand Engine’s capabilities in your domain and joining early-stage Sales conversations as an SME.
- You will be responsible for being the champion of the feature, telling different teams and clients about the product, and adapting your style of communication and materials to different stakeholders
You’ll enjoy problem solving, getting to the detail, and understanding how clients can make the best use of our product, whilst designing ways to improve it. Your work will span product strategy, client-facing requirements gathering & solution design, and product ownership in an Engineering context.
Hear more from the team in some case studies, below, and our work with Women In Tech.





