ID de la solicitud: 260398

nase a un equipo ganador con un propsito claro, comprometido con el logro de resultados en una cultura inclusiva y de alto desempeo.

Schedule:  Monday to Friday from 8:30 am to 5:30 pm / 4 hours upon request on Saturday.

Purpose

Contributes to the overall success of the Retail Inquires and Investigations Operations in GBS DR, Global Operations team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies, and procedures.

Accountabilities 

   Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

   Champions a high-performance environment and contributes to an inclusive work environment:
o    Contributing to the efficiency of the department / team and the overall profitability of the Bank by ensuring all operational requirements are met 
o    Providing service to our partners that is consistent with the Banks guidelines by taking full accountability for inquiries/concerns/complaints and resolving matters within established service level standards or referring to management in a timely manner when necessary.

   Performs an increasingly wide range of assignments
o    Maintains sound knowledge of assigned functions, tasks, policies, procedures, and systems
o    Works with limited oversight within established procedures and practices
o    Performs verification activities of work completed by RDO Officer 
o    Provides support on completion of priority tasks or projects as assigned by management
o    Maintain a level of flexibility in a changing environment 

   Responsible for answering inquiries and resolving escalations from partners via email & telephone 

   Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.

   Actively pursues effective and efficient operations of their respective areas in accordance with Scotiabanks Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk. 

   Champions a high-performance environment and contributes to an inclusive work environment. 

Education / Experience / Other Information 

   High School diploma and a minimum of 2 years of relevant working experience 
   Basic Computer Skills, including common software tools (Microsoft Office products)
   Working knowledge of the regulatory requirements within the financial industry is an asset (e.g.: Intralink Systems, FFT, Scotia Connect, AS400, CAU Automation, PEGA/WorkSmart, CIS, etc.)
   Advanced English language skills
   Experience posting transactions and system related to job.
   Problem solving and organizational skills
   Ability to work in a fast-paced environment.
   Working knowledge of department functions and processes, an asset.
   Education in business and/or finance, an asset.

#DRGBS

Ubicacin(s):  Repblica Dominicana : Santo Domingo : Santo Domingo Este

Direccin de trabajo: zona franca las americas 

Scotiabank es un banco lder en las Amricas. Inspirndonos en nuestro propsito corporativo, por nuestro futuro, ayudamos a nuestros clientes, sus familias y sus comunidades a lograr el xito a travs de una completa gama de asesora, productos y servicios en los sectores de banca personal y comercial, gestin patrimonial, banca privada, corporativa y de inversin, y mercados de capital.

[En Scotiabank, valoramos las habilidades y experiencias nicas que cada persona aporta al Banco y nos hemos comprometido a crear y mantener un entorno inclusivo y accesible para todos. Si necesitas algn tipo de adaptacin (como, por ejemplo, un lugar accesible para la entrevista, documentos en formato alternativo, un intrprete en lengua de seas o tecnologa de asistencia, entre otras cosas) durante el proceso de reclutamiento y seleccin, indcalo a nuestro equipo de Reclutamiento. Si necesitas apoyo tcnico, haz clic aqu. Los candidatos deben postularse directamente en lnea si desean ser tomados en cuenta para este puesto. Agradecemos a todos los candidatos por su inters en esta oportunidad profesional en Scotiabank, pero solo nos comunicaremos con aquellos que hayan sido seleccionados para una entrevista.