About the role

Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost effective solutions and provide deep subject matter expertise.

What your days will look like:

As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability.  You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.

• Handling of own complex caseload of disease claims 

• Undertake Policy investigations, identify and pursue relevant recovery opportunities

• Handling claims proactively to ensure prevention and reduction of litigation within the unit

• Triage and action of incoming post within agreed SLAs

This role is for you if:

• History of EL / PL claims handling experience

• Disease claims handling experience

• Good understanding of medical and legal terminology

• Ensure compliance of regulatory requirements

• Good communication skills at all levels, in person, in writing and by phone

• Ability to achieve high standards of performance at all times

• Commitment to own personal development, maintaining and developing technical knowledge and expertise

• Ability to remain motivated in a changing working environment

What you’ll receive from us:

No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions. 

We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.